“Do I really need PIM when I already have an ERP system?”. “When should I consider implementing a PIM solution in my company?”. These are the most commonly asked questions we get from our prospects. We decided to answer these questions in an honest and transparent way. Truth is, not every e-commerce business needs a PIM. But for the most part, especially for multi-channel retailers, using a quality PIM software is the only way to stay competitive in the coming years.
You have a large number of SKUs
If you’re running a Magento 2 website with less than 100 products, you don’t need a PIM solution. Updating this many product descriptions with associated images and prices takes some time of course, but this shouldn’t be a big issue. All you need is a reliable spreadsheet, a good product description template and some effort on your side to make the product information up-to-date and consistent.
But, if you have thousands or hundreds of thousands SKUs, that is a completely different matter. Managing such large number of SKUs is anything but simple, especially when you want to display them in various sales channels. At this stage, relying on spreadsheets to manage product information will simply not work.
Important tip: Before choosing the best PIM system for your business, be sure to ask the PIM provider if the system can handle importing a growing number of SKUs or a situation when traffic goes up by 100x for a week. The secret ingredient in this recipe is “multi-tenant SaaS.” Why? Because using a cloud-native SaaS PIM means you can easily scale up and down and import a million SKUs from your ERP without any roadblocks or technical difficulties.
You’re selling products in many digital channels
The days when everyone bought the products they needed from the local shop just down the street are long gone. Today, according to recent Harvard’s Business Review shopping behavior research, up to 73 percent of customers use multiple channels during their shopping journey.
Therefore, in order to be a successful e-commerce entrepreneur, you need to allow your customers to interact with products through the medium that is most natural to them and purchase the products directly through that medium. This might be a web shop, online marketplace like Amazon, comparison-shopped websites, social media or even a printed catalog.
Our experience proves that updating and enriching a continuously growing number of products – including multiple attributes and digital media – is extremely time-consuming. This process becomes even harder when the products are displayed in various sales channels. In the long run, mistakes and loss of data quality are inevitable. But it doesn’t have to be this way.
Important tip: At this point, the Product Information Management (PIM) solution is the best investment you can make. You don’t have to manually update every single product in every sales channel. PIM allows you to centrally manage all your product information through user-friendly dashboard and send the most relevant product content to the right places.
You’re going towards omnichannel
Omnichannel, understood as providing customers with a consistent brand experience, is the future of the e-commerce industry. Everybody seems to agree with this. Just look at the numbers – a new report published by Multichannel Merchant found that 87 percent of retailers said that omnichannel is a critical business function.
Leading brands like Starbucks are already trying to improve customer loyalty and their omnichannel efforts by offering features that straddle the physical and digital divide, like mobile orders with in-store pickups. Some may say that’s an experiment, but actually it’s not. It’s the essence of omnichannel and here’s why.
Today, there is no such thing as “offline customers” and “online customers”. It’s the same customer who just happens to interact with your brand through multiple channels, such as physical stores, e-commerce platforms, emails, pop-ups, call centers and chatbots. This customer expects the digital and in-store experiences to interact seamlessly. And it’s your job to make it happen.
Important tip: Product Information Management (PIM) software is the backbone of any robust multichannel or omnichannel philosophy. It allows selling companies to enable their sales and marketing initiatives in a smart, structured way.
You want to improve customer experience
Let’s start with one important question: Just how important is the customer experience (CX) for modern-day e-commerce businesses?
An Accenture survey found that 85 percent of executives said that the customer experience was important to their companies’ strategic priorities. It’s also important to the customers. According to a B2B Marketing/Earnest survey, 96 percent of respondents said CX would influence whether they purchase from you again, and 83 percent would give a referral as a result of a positive experience. On the other hand, the same report suggests that a poor customer experience can hurt your business: 13 percent of unhappy customers tell at least 15 people about their frustration.
Looking at these numbers, two conclusions are pretty obvious:
- Customer experience is the new driving factor for competition.
- Word of mouth is a very powerful tool for selling companies.
Important tip: In order to improve customer experience, try to harmonize product information across all channels, devices and languages to tell a consistent product story. The PIM solution can surely help you with this challenge.
You want to conquer dynamically growing markets
Going forward, international sales are becoming more and more important for each online retailer. And when it comes to e-commerce, no place is more important to be than China, the world’s second largest economy.
- Fact #1: 40 percent of the world’s e-commerce sales are made in China.
- Fact #2: New digital trends occur first in China and then spread to other parts of the world.
Other important e-commerce markets include India, Indonesia, Mexico, the Philippines, Colombia and the United Arab Emirates. Undoubtedly all of these markets present fresh sales opportunities for e-commerce companies that are willing to extend their global reach as long as they can provide these customers with product-related content translated into the proper language and can meet local payment preferences.
Important tip: If you want to attract new international customers, invest in a quality PIM platform. It’s a perfect tool for building seamless cross-border e-commerce. For instance, the life-saving features like multi-language support make it easy to manage the process of translations and localization and speeds the process of product introduction.